Sunday, 30 October 2016

Dealers playing by the GAP insurance rules?

We keep up to date on the latest rules and laws surrounding the car buying process; it’s fundamentally in our interest to be ‘in the know’. As such, we are well aware of the rules around GAP insurance selling which were brought into force on September 1st. To cut a long story short, dealers need to provide customers with the following before selling GAP:
  • Total premium of the contract to the customer separate from any other price
  • Significant features and benefits as well as significant and unusual exclusions or limitations
  • Whether or not GAP is sold in connection with finance and that GAP insurance is sold by other providers
  • Policy duration
  • Whether or not the GAP policy is optional or compulsory
  • When the GAP contract can be concluded – i.e. two clear days between proposition and purchase.
In addition, this information must be provided clearly and in a durable (paper or email for example) medium to the customer – it should also be specifically drawn to the customer’s attention.
Funny, then, that a GForcer in the process of purchasing a nearly new car from a well-known franchised dealer received a message stating that they could have GAP insurance for £9 per month on top of their finance, and would they like to agree to it today. Now whilst there is still the follow-up to happen within the dealership at the point of handover, this anecdotal tale does seem to suggest that there are underhand tactics going on.
It may well have been the Sales Executive’s intention to spell out the necessary information to our colleague as per the guidelines, but equally, it’s not good form to call a customer, before they’ve even properly bought the car, to approach them with a GAP proposition. There’s also the potential issue of auditing; if the proper process was found not have been followed, the FCA is likely to come down on the dealer like a ton of bricks. Certainly, the FCA has a history of implementing rules and making an example of a business that doesn’t follow them as a warning to others.
Various industry commentators have stated (accurately or otherwise) that GAP sales in September either fell or remained flat. Dealerweb noted an 11% decline in dealer sales, however AutoWeb stated that there was no discernible impact. It can be noted, however, that in a poll by AM Magazine, 45.5% of respondents to an online survey thought that the FCA rules on GAP would ‘decrease sales significantly’.
What this pulls into focus is the sales process. Sale of goods act, FCA finance regulations, GAP insurance selling; all of these are potential pitfalls for the unwary, or simply the chancers. And in an industry which does excel at customer service, but is still trying to shake off its poor image, it’s imperative that process is there, correct, and fit for purpose.
As mentioned, most dealers have taken into account all of the regulations to which they need to comply and are abiding by them – providing a genuinely excellent customer service. But there is no shortage of irony that a salesperson would push GAP insurance on someone buying a nearly new car, who works for a specialist automotive agency.

New ACA Marketplace Findings: Premium Costs For Lower-Income Enrollees Similar To Those With Employer Coverage; Many Who Say They Can't Find An Affordable ACA Plan Could Qualify For Subsidies According to Are Marketplace Plans Affordable?


New York, N.Y., September 25, 2015—Six in 10 marketplace enrollees and 55 percent of those with employer plans reported they pay either nothing or less than $125 a month for individual coverage, according to a new report from The Commonwealth Fund.
According to Are Marketplace Plans Affordable?, one of two new briefs based on the Commonwealth Fund Affordable Care Act (ACA) Tracking Survey, there are similarities between premium costs for marketplace enrollees and those for people with employer plans. That’s because most marketplace enrollees are eligible for a premium subsidy and do not pay the full premium amount out of their own pockets, similar to how most employers pay part of their employees' premiums. The effect of subsidies is seen most clearly among people earning less than 250 percent of the federal poverty level ($29,175 for a single person), 72 percent of whom paid nothing or less than $125 a month in premiums.
However, people with employer coverage perceived their health insurance as more affordable, with 76 percent reporting it was very or somewhat easy to afford their premiums, compared to 53 percent of those with marketplace coverage. The difference narrows for those with lower incomes: 65 percent with employer coverage said it was easy to afford, compared to 54 percent with marketplace coverage.
Overall, larger shares of adults with marketplace plans had per-person deductibles of $1,000 or more than did those with employer plans (43% vs. 34%). The differences were widest among those with higher incomes: in this group, over half (53%) with marketplace plans had high deductibles, compared to about one-third (35%) with employer plans. In the survey, people with high deductibles were less confident than those with lower deductibles that they could afford needed care.
“The survey findings suggest that the Affordable Care Act’s premium subsidies have been effective in making the cost of marketplace coverage similar to that of employer plans for people who have been most at risk of being uninsured,” said Sara Collins, lead author of the report and vice president for Health Care Coverage and Access at The Commonwealth Fund. “But many marketplace enrollees report high deductibles.”
The second study, To Enroll or Not to Enroll? Why Many Americans Have Gained Insurance Under the Affordable Care Act While Others Have Not, focused on people’s experience shopping for and enrolling in marketplace and Medicaid coverage. Two-thirds (66%) of people who bought new marketplace coverage or switched plans during the 2015 open enrollment period said costs (premiums, deductibles, and copayments) were the most important factor in selecting a plan.
Affordability was also a primary reason why some who shopped for coverage ultimately didn’t enroll—57 percent of those who visited the marketplaces and didn’t select a plan said they could not find a plan they could afford. Excluding people who got coverage through another source, 54 percent of people who said they couldn’t find an affordable plan had incomes that would have qualified them for subsidies. One-quarter (26%) of those who said they couldn’t find an affordable plan lived in a state that had not expanded Medicaid and had incomes below the range that made them eligible for marketplace subsidies.
Personal Assistance Improves Enrollment Experience
The report found that personal enrollment assistance was helpful to potential enrollees in both marketplace plans and Medicaid. After controlling for demographic differences like income and education, 78 percent of marketplace visitors who received personal assistance eventually enrolled, while only 56 percent of those who did not get assistance did.
People who enrolled also had an easier time comparing premiums, out-of-pocket costs, and benefits compared to those who didn’t sign up for coverage.
“The Affordable Care Act was designed to assure all Americans have access to affordable and comprehensive health insurance so they can get the health care they need,” said Commonwealth Fund President David Blumenthal, M.D. “But this survey shows that problems understanding insurance offerings are keeping many people from getting insured.”
Having their preferred provider in their plan’s network was of less concern than were costs to survey respondents when they were selecting a plan in the marketplace—22 percent of those who chose a plan in 2015 said having their preferred doctor, health clinic, or hospital in their plan was the most important factor in their decision. Many consumers were not averse to selecting a plan with a “narrow network” of providers—54 percent who had the option to pay less for a plan with fewer participating doctors or hospitals did so.
The authors conclude that the cost of insurance was a significant reason why millions of people were uninsured prior to the passage of the ACA and it continues to be a top factor in consumers’ decisions about whether to sign up for coverage and about which plans they choose. Many people who ultimately did not enroll expressed concerns about affordability, even those in the range for subsidies. Others selected lower-cost plans that may leave them exposed to high deductibles. The authors suggest that “getting assistance during the enrollment process may help people better understand the trade-offs between health plans they were considering. …Whether someone received personal assistance or not during the enrollment process made a significant difference in whether they signed up for coverage.”

How Much Do You Know About Life Insurance?

These life insurance statistics may surprise you.

In 2015, the insurance industry trade group LIMRA and the non-profit Life Happens completed a study of consumers and life insurance. In that study, twenty-nine percent of those surveyed indicated that if the primary wage earner in their house were to pass away, they would feel the financial impact of that loss within one month. Now that’s a sobering statistic.
Check out this infographic for some other interesting facts:
 Two in three adults think life insurance is too expensive, and in general people drastically overestimate what it costs to buy life insurance. The fact is that Costco members can purchase $250,000 of life insurance through Protective Life for less than 55 cents a day.That’s less than it would cost for a few lattes a month from your neighborhood coffee shop.
Why not find out how affordable life insurance could be for you and your family?
  • Join Costco if you are not currently a member.
  • Upgrade to Executive membership to save more by visiting a local Costco or calling 1-800-220-6000.

10 health care benefits covered in the Health Insurance Marketplace

What’s covered in the Health Insurance Marketplace

These essential health benefits include at least the following items and services:

  

 

 

 

  1 Outpatient care—the kind you get without being admitted to a hospital

   2 Trips to the emergency room

   3 Treatment in the hospital for inpatient care

   4 Care before and after your baby is born

   5 Mental health and substance use disorder services: This includes behavioral health treatment, counseling, and psychotherapy

   6 Your prescription drugs

   7 Services and devices to help you recover if you are injured, or have a disability or chronic condition. This includes physical and occupational therapy, speech-language pathology, psychiatric rehabilitation, and more.

   8 Your lab tests

   9 Preventive services including counseling, screenings, and vaccines to keep you healthy and care for managing a chronic disease.

   10 Pediatric services: This includes dental care and vision care for kids.

 


Specific health care benefits may vary by state. Even within the same state, there can be small differences between health insurance plans. When you fill out your application and compare plans, you’ll see the specific health care benefits each plan offers.